Audit ISO 9001: certified quality management system

Obtain ISO 9001 certification, is to rely on eight quality management principles including customer focus, employee involvement, process approach and continual improvement. ISO 9001 is the source of many other industry standards. Any company having implemented a quality system for at least one year, internal audits and management review can access the ISO 9001 certification.

ISO 9001 certification and its benefits

  * ISO 9001 helps improve the efficiency of your organization and thus its performance
  * Participate in an ISO 9001 audit your internal resources federates around a common project
  * ISO 9001 generates customer confidence, external recognition
  * ISO 9001 puts the customer at the centre of your organization
  * Allows to systematize a process of continuous improvement
  * Lets challenge the destructive habits of values ​​- a fresh look with an ISO 9001 audit
  * Guarantee the continuity of your business
  * ISO 9001 VERSION 2008

ISO 9001: 2008  is the latest version of the standard. ISO 9001: 2008 introduces no new requirements compared to the 2000 edition it replaces. It merely provide, based on eight years of experience in the application of the standard in the world, clarifications to the existing requirements of ISO 9001: 2000 and changes to improve consistency with ISO14001 standard on environmental management systems.

Quality is defined as the ability of a product or service to meet the needs of a user [NF Z67-130] .We are here specifically interested in quality management that is all organizational techniques that contribute to the achievement of quality in the control of the production of goods or services.

There are many quality management tools: PDCA, Pareto diagram cause-effect, Six Sigma, 5 why, FMEA, Poka Yoke, 5S, Five Whys, brainstorming, compatibility matrix ...
Concepts effort is made defined in ISO 9000: Management Responsibility, Quality System, Contract Review, Design control and documentation, traceability, process control, inspection and testing, nonconformity management, Actions corrective and preventive actions, non-quality costs, internal Audit and certification audit.


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** Quality systems, Models, and Theories (ISO 9000) **

Hallo guys , I was surfing on the internet and I found something , I wish that it will be important for you , especially for student in management and marketing :)

ISO 9000 quality principles 

Set of quality standards
It's quite simple for an organization to reach the decision that it wants to improve quality. 
However, without a set of standards to guide its improvement efforts, the company may struggle to decide where to start.

ISO 
ISO is a nongovernmental, worldwide organization that encompasses the national standards institutes of more than 158 countries. 
Officially, the organization is known as the "International Organization for Standardization." However, since the name would be abbreviated differently in several countries, the acronym ISO was chosen, based upon the Greek word isos, meaning "equal." 

ISO 9000
The ISO 9000 series was developed to help organizations effectively design and implement efficient quality systems. The series consists of individual, yet interrelated, standards that complement each other and act as a framework that can provide auditable requirements for companies that want to complete registration. 
Originally published in 1987, the ISO 9000 series has undergone revisions in 1994, 2000 and 2005, with the most recent revision creating standards for definitions, requirements, and continual improvement. 
The ISO 9000 series has become an internationally recognized language for quality, and three concepts are universal to all markets. 
ISO standards
Are first of all: 
voluntary
market driven, and
based on consensus
Voluntary 

Because ISO is a non governmental organization, it doesn't have the authority to legally require companies to follow the standards. Thus, ISO is voluntary. 
However, some countries have adopted certain standards – health, safety, or environmental, for instance – as part of their regulatory frameworks. In such cases, even though ISO standards are voluntary, they may become a market requirement. 

Market driven
 ISO standards are market driven. This means that standards are developed when there is a market requirement, which is determined by a group of experts in the field who have asked for a particular standard. 

Based on consensus 
Because ISO standards are based on consensus among interested groups, they are ensured widespread applicability. The standards are regularly reviewed, at least once every five years, to determine whether they should be modified, maintained, or withdrawn. 
8 principles of ISO 9000
The ISO 9000 standards are based on eight principles of quality management that can be applied by senior managers to improve their organizations. 

Customer focus 
Customers are the backbone of most organizations, as they are depended upon to purchase goods and services. Companies should have a good understanding of their customers' needs and do their best to meet these requirements. 
For example, a media company conducted a month-long study of its customers' needs and realized it was not placing enough emphasis on providing customer support. The company was able to remedy this problem to improve customer relations. 

Leadership 
Effective leadership is a vital ISO 9000 quality principle, since leaders determine a company's direction and purpose. When leadership creates an environment in which employees want to be involved in achieving organizational objectives, everyone is inspired to produce quality results. 
When the media company realized that customers were unhappy with its service, leadership had to get front-line employees on board with the needed changes. To do so, a reward system was created to recognize customer-service reps who were especially helpful to customers, which inspired all employees to provide exceptional service. 

Involvement 
Involvement of an organization's people is a key ISO 9000 quality management principle. When employees of all levels are involved in improving the company, a variety of talents and abilities can be used for the benefit of the company's quality improvement efforts. 
The media company held a meeting with all employees to outline the problems it was having with customer dissatisfaction. All staff were encouraged to become involved with improving service and overall quality. 

Process approach
Taking a process approach to quality management means that all inputs, outputs, and resources related to a company's activities are managed as a process. 
The media company revised the process it used to field customer complaints in its call center so that one standardized process existed, which led to greater efficiency and understanding among all employees involved with call center operations. 

When the media company realized its customers were unhappy with the service it provided, it was able to use ISO 9000 quality principles to improve leadership, focus on its customers, encourage employee involvement, and use a process approach to quality management. These principles enabled the organization to find new ways of keeping its customers satisfied.


Source:  Youtube  ( please find in this course one of the best explaining for the Iso 9000 in Quality system )

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